- If you wish to cancel your order, you can notify us by email to firstname.lastname@example.org before we have despatched the goods to you, or, where goods have already been dispatched to you, by returning goods to us in accordance with clause 2.
- You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. To return goods fill in the return request form here. We will send you a confirmation and a return label to ship the goods.
- Upon receipt of the goods we will give you a full refund of the amount paid or exchange goods as required.
- The rights to return the goods to us will not apply in the following circumstances:
- In the event that the product has been used- To any products that we have made or customised specifically for you
- The provisions of clause 2 does not affect your statutory rights.