We provide a 2-year warranty on all our products by default. This applies from the invoice date.
On our RiZZ Design outdoor mats this standard warranty can be extended to 10 years, by filling out the form below.
A few condition apply:
- You have purchased the outdoor mat on the official RiZZ website or have registered it via our website within 6 months of purchase
- The warranty applies for any manufacturing and construction defects, under normal use*
- The outdoor mat must lie on a flat surface. If the surface is uneven, the mat can deform and/or parts such as the plastic strip brush profiles can be damaged and even break.
- The mat is maintained using the right products. Read more here about product maintenance.
- Warranty does not apply for normal wear and tear and/ or damage of the brushes.
* Normal use: the mat is placed on an even surface and is used to wipe shoes as intended. Extreme cases such as: driving onto the mat with a vehicle, damage due to road salt or chemical products, aggressive cleaning products, do not fall under normal use. For any questions or doubts please contact our customer service at [email protected].
What is covered by the warranty
- In case of damage, we will replace the damaged part(s) and send you a new one.
- If necessary, we can also do the replacement for you. In this case, only the shipment costs will be charged.