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If you’re not happy with your purchase, we’d love to hear from you why. We want to help you resolve the issue. If you have any questions about a product, you can look at the frequently asked questions or contact us directly.
- If you wish to cancel your order, you can inform us by e-mail at [email protected] before we have dispatched the goods to you or,
if goods have already been sent to you, please return the goods to us per point 2.
- You may return any goods you have ordered from us at any time within 14 days of receipt for a full refund or exchange. The costs for returning goods are on your account. To return goods, please complete the return request form below. We will send you a confirmation and a return label to ship the goods.
- Upon receiving the goods, we will give you a full refund of the amount paid or exchange goods if necessary.
- The right to return the goods to us does not apply in the following circumstances:
- • In case the product has already been used.
- • For all products that we have made or customized especially for you
- • The provisions of point 2 do not affect your statutory rights.
Return request form