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View all frequently asked questions here. If your question is not listed, please do not hesitate to contact us.
Where are the RiZZ products made?
We manufacture our products in our factory in the Netherlands and assemble them by hand.
Of what material are the brushes on the mat composed?
The brushes are made of UV-resistant nylon, and this material has the right stiffness and durability.
Can I replace the mat brush strip?
In theory, it is possible but not necessary to replace the brush. It will last more than 10 years with regular use before it wears out. If you still want to have it replaced, we can repair the mat for you. Don’t hesitate to contact us by phone or send an email to [email protected] to inquire about any costs and lead time.
Does the outdoor mat get rid of all the dirt?
The mat is designed for outdoor use and removes 80% more dirt than other mats. The unique brush strips ensure that the dirt under the sole of your shoe is scraped off. Because of the open structure of the mat, the dirt falls through the mat. Rain and wind carry the dirt further away. The outdoor mat will scrape off any excess water droplets but not dry the sole completely. We have designed an indoor mat that absorbs up to 80% more moisture and dries the soles of your shoes. The most effective combination is when you use both the luxury outdoor and indoor mat.
What is the difference between the indoor and outdoor broom?
The luxury outdoor broom has thicker and firmer bristles for outdoor use, with which you can quickly move coarse dirt such as sand and leaves on a terrace or at the front door. On the other hand, the luxurious inner broom has thinner bristles to move minor dirt and dust particles. Both brooms are available in 3 sizes and colours: Small, Medium and Large.
Why are there 3 sizes of brooms?
The RiZZ concept consists entirely of 3 sizes of mats and in 4 colours.
Of what material are the bristles of the broom composed?
The brushes are made of nylon and this material has the right stiffness and durability. Thicker, stiffer fibers are used in the outdoor brooms, thinner and more flexible fibers are used in the indoor brooms.
What is the lifespan of RiZZ products?
The mats and brooms are high-quality materials and therefore last at least 10 years. We know from experience that, under normal circumstances, our products can last even longer than 10 years. You can register your products for the 10-year warranty via link rizz.design/warranty
Are RiZZ products durable?
We use high-quality materials that ensure that the mats and brooms can last for a long time. We even dare to issue a 10-year warranty. This means you don’t have to buy and throw away new products every time.
Maintenance and cleaning
How do I clean the RiZZ outdoor mat?
Our products are maintenance and cleaning friendly. The dirt in and under the mat is typically removed by wind and rain. If you want to clean the mat, you can follow the instructions below:
Lift the mat to one side and use a broom to sweep away all the dirt. You can use water and a brush to clean the mat yourself. A mild detergent or green soap can help with this.
Can I wash the indoor mat?
It is best to treat the indoor mat as a carpet. You only need to clean the carpet by vacuuming, and you can remove any stains with a cleaning cloth and carpet cleaner. Thorough cleaning of the mat is not necessary.
How do I clean the broom?
Cleaning the broom is unnecessary. If you wish to, you can clean the handle with a mild detergent. You can put the brushes in a bowl of warm water. You will see that they also reconstruct even more into their original model.
A part of my product is broken, can I request a new one?
You can. Feel free to send an email to [email protected] and enquire about the possibilities.
I have not received my order confirmation. Can you send me a new one?
When you place an order, you will receive an order confirmation almost immediately.
If it doesn’t appear in your inbox right away, it will most likely be found in your spam inbox.
Please check this one first. If you do not find anything, please contact our customer service at [email protected].
I have not yet received my package. Where can I find information?
When your package has been shipped, you will receive a “track and trace” link that will be sent to the e-mail address you specified. You can check the whereabouts of your package via this link. We usually ship within 24 hours with a parcel service.
My package arrived damaged. What should I do?
If your package arrives damaged, you must take photos and report this immediately. It is best to indicate this immediately to the relevant carrier when at your door. Please also report this to us by sending an e-mail to [email protected] so that action can be taken immediately.
I would like to return a product. What do I need to do?
You can return your product in a pristine, unused condition within 30 days of receipt. For more information, please visit RiZZ.design/returns.